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Privacy Policy

A legal disclaimer

At NEWFOUNDWorks, a business operated by NFW Holdings Inc. (“NEWFOUNDWorks”, “NFW Holdings Inc.”, “we”, “our”, or “us”), we value the privacy of our customers, website visitors, and users of our services. This Privacy Policy explains how we collect, use, store, disclose, and protect information in connection with our website, booking systems, communications, and home and property services.
 

By accessing our website, submitting an inquiry, requesting a quote, booking a service, or otherwise interacting with NEWFOUNDWorks, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal, property, technical, and transactional information from customers and website visitors, including but not limited to:

  • full name

  • phone number

  • email address

  • service address or property location

  • billing details

  • booking and scheduling information

  • service requests and special instructions

  • photos, notes, or descriptions related to the property or requested service

  • communications with our team, including calls, texts, emails, and website forms

  • payment and transaction-related information

  • website usage data, device information, browser data, cookies, IP address, and analytics data

In some cases, we may also collect information required to safely and effectively complete a booked service, including access instructions, gate codes, parking notes, pet information, property conditions, damage notes, or other job-related operational details.

2. How We Use Information

We may collect, use, process, store, and review personal and operational information for business purposes including, but not limited to:

  • providing quotes and responding to inquiries

  • booking, confirming, rescheduling, or cancelling services

  • communicating before, during, or after service

  • coordinating service providers, contractors, or field personnel

  • verifying job details, service conditions, and scope of work

  • processing payments and managing invoices

  • improving service quality, consistency, and customer support

  • maintaining internal service records and operational notes

  • reviewing complaints, concerns, disputes, or service quality issues

  • documenting service performance or property conditions

  • improving our website, booking process, service offerings, and internal operations

  • preventing fraud, abuse, misuse, chargebacks, false claims, or unauthorized activity

  • complying with legal, regulatory, tax, insurance, safety, and recordkeeping obligations

We may also use collected information for internal business analytics, workflow management, service quality control, performance tracking, and business administration.

2. How We Use Information

We may collect, use, process, store, and review personal and operational information for business purposes including, but not limited to:

  • providing quotes and responding to inquiries

  • booking, confirming, rescheduling, or cancelling services

  • communicating before, during, or after service

  • coordinating service providers, contractors, or field personnel

  • verifying job details, service conditions, and scope of work

  • processing payments and managing invoices

  • improving service quality, consistency, and customer support

  • maintaining internal service records and operational notes

  • reviewing complaints, concerns, disputes, or service quality issues

  • documenting service performance or property conditions

  • improving our website, booking process, service offerings, and internal operations

  • preventing fraud, abuse, misuse, chargebacks, false claims, or unauthorized activity

  • complying with legal, regulatory, tax, insurance, safety, and recordkeeping obligations

We may also use collected information for internal business analytics, workflow management, service quality control, performance tracking, and business administration.

3. Service Delivery, Contractors, and Internal Sharing

In order to operate our business and fulfill bookings, NEWFOUNDWorks may share relevant customer, property, and service information with members of our internal service network, including service providers, operational staff, customer support personnel, and approved field personnel involved in completing, coordinating, reviewing, or managing a booked service.

This may include sharing information such as:

  • customer contact details

  • service location

  • service instructions

  • access information

  • scheduling details

  • job notes

  • photos or documentation relevant to the service

Information is shared only to the extent reasonably necessary for operational, administrative, quality control, safety, payment, dispute-resolution, or service-related purposes.

4. Website Forms, Booking Tools, and Third-Party Platforms

Our website and business operations may use third-party tools, platforms, processors, plugins, communication systems, analytics tools, scheduling tools, payment processors, customer relationship systems, email services, cloud storage providers, and other digital infrastructure to help us run our business.
 

By using our website or services, you understand and agree that your information may be collected, processed, stored, transmitted, or handled through such systems where reasonably necessary for business operations.
 

While we make reasonable efforts to work with reputable providers, NEWFOUNDWorks does not guarantee the independent privacy, uptime, security, or operational practices of third-party platforms or service providers beyond our reasonable control.

5. Payments and Transaction Information

Payment-related information may be collected and processed in connection with quotes, invoices, deposits, booking fees, cancellations, or completed services.
 

Certain payment transactions may be handled through third-party payment processors or booking tools. NEWFOUNDWorks may retain transaction records, payment history, billing notes, dispute records, and related administrative information for accounting, fraud prevention, legal, tax, chargeback, customer service, and operational purposes.
 

We do not guarantee uninterrupted availability of any payment platform, processor, or external billing system used in connection with our services.

6. Property Information, Photos, and Service Documentation

In the course of operating our services, we may collect, receive, create, review, or retain property-related information and service documentation, including:

  • before / after photos

  • damage photos

  • maintenance notes

  • cleaning or service notes

  • issue documentation

  • access instructions

  • job completion notes

  • internal quality control records
     

Such information may be used for:

  • service verification

  • quality control

  • internal training

  • dispute resolution

  • insurance, safety, fraud prevention, or claims-related purposes

  • operational recordkeeping

  • documenting service scope or property condition
     

Where appropriate, such documentation may be retained for business protection and administrative purposes.

7. Communications and Customer Contact

If you contact NEWFOUNDWorks by phone, text, email, contact form, social media, or another communication channel, we may retain those communications and related metadata for customer service, quality control, recordkeeping, dispute handling, fraud prevention, training, scheduling, operational management, and business protection purposes.
 

By contacting us, you consent to being contacted by NEWFOUNDWorks regarding:

  • quotes

  • service scheduling

  • service updates

  • follow-ups

  • customer support

  • billing matters

  • policy or booking matters

  • business-related communications connected to your inquiry or service request
     

Standard carrier, messaging, or data charges may apply depending on your provider.

8. Cookies, Analytics, and Website Usage

Our website may use cookies, tracking technologies, analytics tools, pixels, or similar technologies to help us understand website usage, improve performance, monitor visitor behavior, analyze traffic, support advertising or remarketing efforts, and improve the customer experience.
 

This may include information such as:

  • pages visited

  • session behavior

  • browser or device type

  • approximate location

  • referral source

  • IP address

  • technical performance data
     

By using our website, you consent to the use of such technologies to the extent permitted by applicable law.
 

You may be able to control certain cookie or browser settings through your device or browser preferences, though doing so may affect website functionality.

9. Data Retention

NEWFOUNDWorks may retain personal information, service records, communications, operational records, payment records, property documentation, and related business information for as long as we reasonably determine necessary for:

  • service administration

  • customer support

  • business operations

  • legal compliance

  • accounting and tax purposes

  • dispute resolution

  • fraud prevention

  • internal recordkeeping

  • service quality review

  • insurance or claims-related matters

  • enforcement of our policies, terms, and rights
     

We are not obligated to delete information immediately upon request where retention is reasonably necessary for legitimate business, legal, security, dispute, administrative, or operational purposes.

10. How We Protect Information

We take reasonable administrative, technical, operational, and organizational measures to help protect information under our control from unauthorized access, misuse, loss, alteration, disclosure, or destruction.
 

However, no method of internet transmission, website operation, cloud storage, communication system, or electronic recordkeeping is completely secure. As a result, NEWFOUNDWorks cannot guarantee absolute privacy, security, or protection of any information transmitted to, stored by, or processed through our systems or third-party systems.


Use of our website and services is at your own risk.

11. Disclosure for Legal, Safety, and Business Protection Purposes

NEWFOUNDWorks may disclose, use, or preserve information where we believe it is reasonably necessary to:

  • comply with law, regulation, legal process, or lawful requests

  • protect our rights, property, systems, personnel, contractors, or business interests

  • investigate fraud, abuse, theft, chargebacks, false claims, policy violations, or misuse

  • enforce our policies, booking terms, service rules, or legal rights

  • respond to complaints, claims, incidents, disputes, or safety concerns

  • protect customers, personnel, service providers, or the public
     

This includes the right to retain and review relevant information where reasonably necessary for business protection purposes.

12. Access, Correction, and Privacy Requests

You may request access to or correction of certain personal information held by NEWFOUNDWorks, subject to identity verification, legal limitations, administrative practicality, recordkeeping needs, and applicable law.
 

We may decline, limit, delay, or condition certain requests where permitted or reasonably necessary for:

  • legal compliance

  • business protection

  • fraud prevention

  • ongoing disputes or investigations

  • operational integrity

  • security

  • recordkeeping

  • proprietary business processes

Privacy-related requests may be submitted using the contact information listed below.

13. Children’s Privacy

Our website and services are not intended for children and are not knowingly directed toward individuals under the age of majority required to independently enter into service agreements in their jurisdiction.
 

We do not knowingly collect personal information from children for independent service booking purposes.

14. Policy Updates

NEWFOUNDWorks may revise, update, modify, or replace this Privacy Policy at any time, without prior notice, to reflect changes in our operations, services, technology, legal obligations, booking systems, business structure, or privacy practices.
 

Updated versions will become effective upon posting to our website unless otherwise stated. Continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact NEWFOUNDWorks directly through the contact information listed on our website.

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